Case Study: Day Spa

Case Study: Day Spa

An upscale day spa doesn’t just sell facials and pedicures, they sell an experience—a refuge from the stresses of everyday life. Spa personnel need to be extremely attentive to their clients’ needs to create the ideal spa experience. To maintain a...
Case Study: Hotel Workforce Management

Case Study: Hotel Workforce Management

Today’s case study explains how the owner of a small hotel achieved a competitive edge by adopting Workforce Management Suite. Our example company is a 45-room hotel located on the slopes of a small ski resort. For twenty-five years, this facility and two...